42 Rules for Superior Field Service. The Keys to Profitable by Rosemary Coates

By Rosemary Coates

With few exceptions, the carrier enterprise is seen as a "necessary evil". Servicing items, once they are offered and in shoppers' fingers, is often neglected and will be a resource of shopper dissatisfaction and revenue loss. This pondering leads to neglected possibilities to transform consumers into advocates and to generate major company revenue.

Complicating box provider operations is the worldwide nature of commercial – the place your clients are, the place your items are synthetic. Sourcing worldwide elements, handling the elements offer chain and the funding required are the issues that maintain managers up at evening.

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Determine if you need passes or permits to get into the area. Coordinate with local, state, and federal government agencies. Determine how customers will contact you. Do you have additional phone and Internet response people in place? There are many scenarios in disaster planning, and you should be prepared for several kinds of responses. The response to a power outage or a severe storm is different from a terrorist attack. Your planning should include several types of responses, concentrating on those most likely to occur.

Intro Introduction We have a passion for field service. Between the two of us, we have over 60 years of field service and supply chain experience, and that’s a lot! We’ve seen military organizations, companies, and clients where field service is done well and others where field service is a complete disaster. And that is the reason we have written this book: to pass on the best practices and to help you avoid the pitfalls. Before we started writing, we researched the available literature on field service, and there wasn’t much in the way of guide books.

Cisco Field Service, Sales and Partners helped several trading firms reconstitute themselves with VoIP in alternate locations such as New Jersey. Concurrently, Cisco dispatched additional trucks with service parts and systems to the impacted sites, to rapidly repair the damage and get the customers back in business. Advanced planning and practice drills prepared Cisco service for fast response. Being prepared and practicing for such events is a key component to providing superior field service.

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